Refund Policy

Last Updated: March 2025

1. Introduction

At Img2video, we want you to be satisfied with your purchase. This Refund Policy explains our guidelines for refunds and cancellations for credit purchases and subscription plans. By purchasing credits or subscribing to our services, you agree to this Refund Policy.

2. Credit Purchases

Credits are virtual currency used to generate videos on our platform. Due to the nature of digital products:

  • Credits are non-refundable once purchased, except in cases of technical failures on our end.
  • Unused credits can be used at any time before they expire according to our terms.
  • If you experience issues with credit delivery after payment, please contact us within 7 days for investigation.

3. Subscription Plans

For monthly and annual subscription plans:

  • You may cancel your subscription at any time. Your access will continue until the end of the current billing period.
  • Refunds for subscription fees are available within 7 days of the initial purchase or renewal, provided you haven't used more than 20% of the included credits.
  • After 7 days or 20% usage, subscription fees are non-refundable.

4. Service Failures

We will provide refunds or credit compensation in the following cases:

  • System errors that prevent video generation after credits have been deducted.
  • Significant service outages lasting more than 24 consecutive hours.
  • Bugs or technical issues that result in corrupted or unusable video output.

5. Non-Refundable Cases

Refunds will not be issued in the following situations:

  • Dissatisfaction with the artistic style or quality of AI-generated content (AI generation has inherent variability).
  • Violation of our Terms of Service resulting in account termination.
  • Credits that have already been used for video generation.
  • Expired credits that were not used within their validity period.

6. How to Request a Refund

To request a refund, please follow these steps:

  • Email us at support@img2video.info with the subject line 'Refund Request'.
  • Include your account email, order number, and reason for the refund request.
  • Provide any relevant screenshots or documentation to support your claim.

7. Processing Time

Refund requests are typically reviewed within 3-5 business days. Approved refunds will be processed to the original payment method within 5-10 business days, depending on your payment provider.

8. Contact Us

If you have any questions about this Refund Policy or need assistance, please contact our support team.

Email: support@img2video.info