Privacy Policy

Last Updated: March 2025

1. Introduction

Welcome to Img2video. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our AI video generation services.

We recommend that you read this privacy policy in full to ensure you are informed about how we handle your data.

2. Information We Collect

We collect information that you provide directly to us, information we obtain automatically when you use our service, and information from third-party sources.

2.1 Information You Provide

When you create an account and use our services, you may provide us with:

  • Account Information: Name, email address, and password when you register.
  • Payment Information: Billing address and payment details processed securely through Stripe or Creem.
  • Authentication Data: OAuth tokens if you sign in with Google or other providers.

2.2 Service Usage Data

When you use our video generation services, we collect:

  • Video Generation Data: Text prompts, uploaded images, and generation parameters you submit.
  • Uploaded Content: Images or reference videos you upload for video generation.
  • Generated Videos: AI-generated video files and associated metadata.
  • Credit History: Records of credit purchases, usage, and transactions.

2.3 Automatically Collected Information

When you access our service, we automatically collect:

  • Device Information: Browser type, operating system, device identifiers, and screen resolution.
  • Usage Data: Pages visited, features used, time spent on the service, and interaction patterns.
  • Analytics Data: Aggregated usage statistics through Plausible Analytics and Microsoft Clarity.

3. How We Use Your Information

We use the information we collect for the following purposes:

  • Service Delivery: To generate videos, process payments, and provide core functionality.
  • Account Management: To create and manage your account, authenticate you, and provide customer support.
  • Payment Processing: To process transactions and send purchase confirmations.
  • Communication: To send service-related notifications, updates, and promotional materials (with your consent).
  • Credit Management: To manage your credit balance, track usage, and handle expirations.
  • Analytics & Improvement: To analyze usage patterns, improve our services, and develop new features.
  • Security: To detect and prevent fraud, abuse, and security threats.
  • Legal Compliance: To comply with legal obligations and respond to lawful requests.

4. Data Storage and Security

4.1 Where We Store Your Data

Your data is stored on secure servers located in:

  • Database: PostgreSQL databases hosted on secure cloud infrastructure.
  • File Storage: Generated videos and uploaded content stored on Cloudflare R2 or similar CDN.
  • Authentication: Session tokens and authentication data secured with industry-standard encryption.

4.2 Security Measures

We implement appropriate technical and organizational measures to protect your data:

  • Encryption of data in transit (HTTPS/TLS) and at rest
  • Regular security assessments and vulnerability scanning
  • Access controls and authentication for all systems
  • Secure payment processing through PCI-DSS compliant providers
  • Regular backups and disaster recovery procedures

While we strive to protect your data, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security.

5. Data Sharing

5.1 We Do Not Sell Your Data

We do not sell, rent, or trade your personal information to third parties. Privacy.and We only share data with trusted partners who help us provide our services.

5.2 Third-Party Services We Use

We share data with the following types of third parties:

  • Payment Processors (Stripe, Creem) for secure payment processing
  • Authentication Providers (Google OAuth) for social login functionality
  • Storage: Cloudflare R2, AWS S3 for file storage
  • Analytics: Plausible, Microsoft Clarity for aggregated analytics
  • Email Services: Resend for transactional emails

5.3 Legal Requirements

We may disclose your information if required by law or in response to valid legal requests from governmental authorities.

6. Data Retention

We retain your information for as long as necessary to provide our services:

  • Account Data: Retained while your account is active and for a reasonable period thereafter.
  • Generated Videos: Stored for 30 days after generation. You can download them during this period.
  • Credit History: Transaction records kept for 7 years for accounting and legal compliance.
  • Analytics Data: Aggregated and anonymized after 26 months.

Credits may expire according to our terms of service. Expired credits are non-refundable.

7. Your Rights

Depending on your location, you may have the following rights:

  • Right to Access: Request a copy of the personal data we hold about you.
  • Right to Correction: Request correction of inaccurate or incomplete data.
  • Right to Deletion: Request deletion of your personal data (subject to legal exceptions).
  • Right to Portability: Receive your data in a structured, machine-readable format.
  • Right to Object: Object to processing of your data for certain purposes.
  • Right to Restriction: Request restriction of processing in certain circumstances.
  • Right to Withdraw Consent: Withdraw consent at any time where processing is based on consent.

To exercise these rights, contact us at support@img2video.info.

8. Account Deletion

You can delete your account at any time. When you delete your account:

  • Your account information will be deactivated immediately.
  • Generated videos will be deleted within 30 days.
  • Unused credits will be forfeited and are non-refundable.
  • Some data may be retained for legal compliance purposes.
  • Anonymized analytics data may be retained indefinitely.

To request account deletion, contact us at support@img2video.info or use the account deletion feature in your dashboard settings.

9. Cookies and Tracking

We use cookies and similar tracking technologies for:

  • Essential Cookies: Required for the website to function (authentication, session management).
  • Analytics Cookies: Help us understand how visitors use our website.
  • Preference Cookies: Remember your settings and preferences.

You can manage cookie preferences through your browser settings.

10. Children's Privacy

Our services are not intended for children under 13 (or 16 in certain jurisdictions). We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us immediately.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place, including standard contractual clauses or other legal mechanisms approved by relevant data protection authorities.

12. California Privacy Rights

If you are a California resident, you have additional rights under the CCPA:

  • Right to know what personal information we collect, use, and share
  • Right to delete your personal information
  • Right to opt-out of the sale of personal information (we do not sell personal information)
  • Right to non-discrimination for exercising your rights

To exercise these rights, contact us at support@img2video.info.

13. GDPR Compliance

If you are located in the European Economic Area (EEA), you have the following additional rights under GDPR:

  • Legal Basis: We process your data based on contract performance, legitimate interests, or consent.
  • Data Controller: Img2video is the data controller for your personal information.
  • Data Breach Notification: We will notify you and relevant authorities within 72 hours of discovering a data breach.
  • Right to Complain: You have the right to lodge a complaint with your local data protection authority.

14. Changes to This Privacy Policy

We may update this privacy policy from time to time. We will notify you of any changes by posting the new privacy policy on this page and updating the 'Last Updated' date.

We encourage you to review this privacy policy periodically for any changes.

15. Contact Us

If you have questions or concerns about this privacy policy or our data practices, please contact us:

We will respond to your inquiry within 30 days.

Thank you for trusting Img2video with your creative projects. We are committed to protecting your privacy while delivering powerful AI video generation capabilities.