Privacy Policy

1. Introduction

Welcome to img2video.info ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI video generation platform.

By using img2video.info, you agree to the collection and use of information in accordance with this policy. If you do not agree with the terms of this Privacy Policy, please do not access or use our Services.

2. Information We Collect

2.1 Personal Information

We collect information that you provide directly to us, including:

• Account Information: Name, email address, profile picture (when you create an account or connect via Google OAuth)
• Payment Information: Billing address, payment method details (processed securely through Stripe or Creem payment processors)
• Authentication Data: Session tokens, authentication credentials (managed via Better Auth)

2.2 Content and Usage Data

We collect information related to your use of our Services:

• Video Generation Data: Prompts, parameters, settings, and configurations used for video generation
• Uploaded Content: Images and files you upload for video generation (stored securely on R2/S3-compatible storage)
• Generated Videos: Video files you generate, including thumbnails and metadata
• Credit History: Transaction records, credit usage, and purchase history

2.3 Automatically Collected Information

We automatically collect certain information when you use our Services:

• Device Information: IP address, browser type, operating system, device identifiers
• Usage Data: Pages visited, features used, time spent, error reports
• Analytics Data: User interactions and behavioral patterns (tracked via PostHog analytics)

3. How We Use Your Information

We use the collected information for various purposes:

• Service Delivery: Process and deliver your video generation requests
• Account Management: Create and manage your account, authentication, and preferences
• Payment Processing: Process subscriptions, credit purchases, and billing
• Communication: Send service updates, security alerts, and support responses (via Resend email service)
• Credit Management: Track credit usage, expiration, and transaction history
• Analytics & Improvement: Analyze usage patterns to improve our Services and develop new features
• Security: Detect, prevent, and address technical issues and fraudulent activity
• Legal Compliance: Comply with legal obligations and enforce our Terms of Service

4. Data Storage and Security

4.1 Storage Locations

Your data is stored securely using the following infrastructure:

• Database: PostgreSQL database hosting user accounts, credits, and metadata
• File Storage: R2/S3-compatible cloud storage for videos, images, and user-generated content
• Authentication: Session data managed through Better Auth with secure tokens

4.2 Security Measures

We implement industry-standard security measures:

• Encryption of data in transit and at rest
• Secure authentication protocols (OAuth, magic links)
• Regular security audits and updates
• Access controls and authentication requirements
• Secure payment processing through PCI-compliant processors (Stripe, Creem)

However, no method of transmission over the internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

5. Data Sharing and Third-Party Services

5.1 AI Video Providers

Your video generation requests (prompts, parameters, and uploaded images) are shared with our AI providers (evolink and kie) to process and generate videos. These providers may process your data in accordance with their own privacy policies.

5.2 Service Providers

We work with third-party companies to help us operate our Services:

• Payment Processors: Stripe, Creem (for payment processing)
• Authentication: Google OAuth, Better Auth
• Storage: R2/S3-compatible storage providers
• Analytics: PostHog (for usage analytics)
• Email: Resend (for transactional emails)

5.3 No Sale of Personal Data

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

6. Data Retention

We retain your personal data for different periods depending on the purpose:

• Account Data: Retained while your account is active and for a reasonable period after account closure
• Generated Videos: Stored in your account until you delete them or your account is closed
• Credit History: Retained for accounting and legal compliance purposes
• Analytics Data: Anonymized after aggregation and retained for business analysis

Credit packages and associated credits have expiration dates as defined in our pricing plans. Expired credits are removed from your available balance.

7. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

• Access: Request a copy of your personal data
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your personal data (subject to legal requirements)
• Portability: Receive your data in a structured, machine-readable format
• Objection: Object to processing of your personal data
• Restriction: Request limitation of how we use your data
• Withdraw Consent: Withdraw consent where we rely on your consent

To exercise these rights, please contact us at support@img2video.info.

8. Account Deletion

You may request to delete your account at any time. Upon account deletion:

• Your account and personal information will be permanently deleted
• Your generated videos and stored content will be removed from our servers
• Any remaining credits will be forfeited
• Active subscriptions will be cancelled
• Certain data may be retained for legal, accounting, or security purposes

To request account deletion, please contact us at support@img2video.info or use the account deletion feature in your dashboard settings.

9. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect information about your browsing activities and device usage. We use:

• Essential Cookies: Required for authentication and security
• Analytics Cookies: Help us understand how users interact with our Services (via PostHog)
• Preference Cookies: Remember your settings and preferences

You can manage cookie preferences through your browser settings, but disabling cookies may affect functionality.

10. Children's Privacy

Our Services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. When we transfer your data, we ensure appropriate safeguards are in place to protect your privacy rights.

12. California Privacy Rights (CCPA)

If you are a California resident, you have specific rights regarding your personal information under the California Consumer Privacy Act (CCPA):

• Right to know what personal information we collect, use, and share
• Right to delete your personal information
• Right to opt-out of the sale of personal information
• Right to non-discrimination for exercising your privacy rights

To exercise these rights, please contact us at support@img2video.info.

13. GDPR Compliance (EU Users)

If you are located in the European Economic Area (EEA) or United Kingdom (UK), you have enhanced data protection rights under the General Data Protection Regulation (GDPR):

• Legal Basis: We process your data based on contract performance, legal obligations, and legitimate interests
• Data Controller: img2video.info is the data controller responsible for your personal information
• Data Breach Notification: We will notify you of any personal data breach within 72 hours of becoming aware
• Right to Complain: You have the right to lodge a complaint with a supervisory authority

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

We encourage you to review this Privacy Policy frequently. Your continued use of our Services after any changes indicates your acceptance of the updated policy.

15. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

We will respond to your inquiries within a reasonable timeframe, typically within 30 days.